We'd love to hear from you! Whether you have a question about your order, need help with a product, or just want to say hi, our team is here to help.
Email: myzoomypaws.shop@gmail.com
We respond to all emails within 24 hours (Monday through Friday). During weekends and holidays, responses may take up to 48 hours.
To help us assist you faster, please include the following in your email:
- Your order number (starts with #)
- The email address you used to place your order
- A clear description of your question or issue
- Photos or screenshots if applicable (especially for damaged or defective items)
Once your order ships, you'll receive a tracking email. If you can't find it, check your spam folder. Still can't find it? Email us with your order number and we'll send it right over.
How long does shipping take?
Standard shipping to the US takes 7-15 business days. Most orders arrive within 10 days. Check our Shipping Policy for full details.
Can I change or cancel my order?
If your order hasn't shipped yet, we can make changes or cancel it. Email us as soon as possible and we'll do our best.
I received a damaged or wrong item.
We're sorry about that! Send us a photo of the issue along with your order number, and we'll send a replacement or issue a refund right away. You don't need to ship anything back.
Love your purchase? We'd love to see your pet enjoying their new toy! Tag us on social media or send us a photo — we might feature your furry friend on our page.
Have a suggestion? We're always looking to improve. Your feedback helps us serve you and your pet better.
